Boom in the USA – reinforcements for regional management

The USA remains the most important driving force on the global markets. Additive manufacturing has experience a genuine boom in North America recently. In order to maintain LaserCUSING's role as a global player in the industry, our Texas-based subsidiary, Concept Laser Inc., has strengthened the structure of its Sales and Service departments.

On February 1, 2015 Barry Resetco took charge of the Service team for the USA & Canada. Barry Resetco, has been part of the Concept Laser family for a year now, specializing in the installation and maintenance of the X line 1000R. Our large systems have been especially popular in North America. Barry Resetco will be responsible for the service and installation processes for all LaserCUSING systems in the USA and Canada.

Our aim is to make the US Service team into an independent service provider that works closely with its customers – a true regional management operation. What do we mean by regional management? The US Service should be able to act autonomously at the regional level, within the context of the global service strategy. Naturally, their colleagues at the Concept Laser headquarters in Germany will be there to offer them active support for all LaserCUSING-related queries. Barry Resetco's team currently comprises two service technicians and one application engineer.

Due to the current market situation, however, we anticipate the arrival of more staff very soon. Concept Laser would like to wish its colleagues on the other side of the "big pond" every success as they continue to grow.